(323)399-6292 or 310-673-2205

Terms and Conditions of Sale

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Terms and Conditions

Business Type
Raw Human Hair Importing, Manufacturing, and Distribution company based in Los Angeles.
Exchange Policy
Please contact us prior to placing an order to ensure that you receive exactly what you are searching for. If you need something shipped for a specific date, you must contact us to see if we can make your deadline. Items in stock do not always ship immediately. Please contact us via e-mail at orders@sndhairinc.com or by calling 310-673-2205. If you need express shipping, please do not place your order until speaking with us.


Shipping Information
 United States Postal Service as their primary shipping company. Orders Ship after 3pm pacific standard time from Los Angeles, Ca. Orders may take anywhere from 3 business days to 10 business days to ship.
Shipping Options
· Express Shipping (USPS)
· Overnight Shipping (FEDEX)(DHL)(UPS)

International Orders
WE SHIP INTERNATIONALLY. We use USPS International shipping to ship outside of the United States. Additional Payment may be requested to cover postage.

Back Orders and Turnaround Time

If your order is placed on a back order, you will be notified before and after the time of payment. Back orders typically take two ten but at most fithteen days to ship. You also have the option of canceling your order or proceeding. We will not process your oder until we receive your decision. You will be notified via e-mail if your order is on back order. W will not process your order has been processed, you cannot cancel your order.
Unless specified differently by management, all orders are processed the following business day after clearance of payment.

Best Way Shipping Time
You will receive your order 2-10 Business days after your order is ready. Best way shipping is the cheapest and slowest method for receiving an order. It can take anywhere from 2-10 business days to receive an order.

Express Shipping Information
When you pay for express shipping, it simply means your order will ship the method you have elected when the order is ready. If you need an order shipped much sooner than our standard processing time, please contact us so that we can make the proper arrangements. Your order need to be process for at least 24 hours so that the funds can clear from your credit card. If you would like express shipping on your order, please call 310-673-2205 and talk to a customer service representative. We need to make sure that your order is in stock and available before processing your order. Please do not place an order if you have questions or need express shipping prior to speaking with us.

Returns/ Exchanges
Returns and Exchanges Due to the nature of this business, we cannot accept returns on wholesale merchandise unless incorrect. We will only Exchange incorrect hairs, if you need a sample please order online. If you received a damaged or incorrect item, you must contact us within 5 Business days of receipt. Sorry No Refunds, only exchanges. If you are returning an item, please fill out this form and we will contact you with additional return instructions or call 310-673-2205

HAIR APPOINTMENTS
If you have a hair appointment, we recommend placing your order 1-2 weeks in advance.

Fraud
Although the majority of our customers are genuinely honest people, there are cases of unauthorized credit card usage. Because of the overwhelming amount of fraudulent activity on the internet, all of our customer orders are subject to a manual anti-fraud check. This verification is aimed at enabling secure shopping online for all of our customers. This procedure will last no longer than 15 Minutes and does involve phone verification. Every customer is required to provide a valid contact number for verification purposes. Also, under some circumstances, the billing representative does have the right to postpone an order until future verification is received. We take fraud very seriously, if you are caught placing a fraudulent order, we reserve the right to forward all information to the local authorities and federal departments. Any charge back that occurs without valid reasoning by merchant will be reported to.

Track Your Order
Visit the following LINKS with your tracking number.
http://www.usps.com
Http://www.usps.com
http://www.fedex.com
Other Important Links

Important Information
Place a sample order and indicate that you are interested in wholesale hair in the comments box. You will receive your sample in 3-5 business days if you are in the United States and 10 days International.
READ ALL SALES INFORMATION and turn in all required documents. You are not required to fill out a wholesale application for retail orders. If you have a problem placing an order online, please call 323-448-0195. All clients are required to read our Terms and Condition of Sale Information prior to making a purchase.

Taxes apply to clients depending on the state.
Our 100% Remy pre-tipped keratin infusion hair extensions are made using high quality keratin glue. We make various keratin pre-bonded hair extensions in various styles; Shoe lace type, flat type, U-Shape in 16 to 32 inches. All retail hairs are priced per pack. Each pack contains 4 ounces of hair. Machine Wefts Wholesale Wefted hairs and custom items are made at the time of purchase.
All machine Weft items may take an additional two to four business days for Wefting if the item is low or out of stock. You will be notified at the time of purchase if the item is out of stock. If you would like to see a sample of our weft, please place an order online. We machine weft hair and can make samples for large orders.

To ensure quality of our hair meets your hair standards hair please order a free sample pack. Sample Pack Contains: 1 Curly Machine Weft Strand, 1 Wavy Machine Weft Strand, 1 Straight and 1 Machine Weft Strand of hair.
Cargo and Documents Invoice, Payment Receipt, Packing Slip


Payment Information
Due to the nature of our business, and for security reasons, we only accept PayPal, visa, MasterCard, Money Gram, Bank Transfer or Western Union as a method of payment for online orders we also accept cash in person. No checks or money orders Please.

Payment Options
PayPal, Visa, Master Card, AMEX, Money Transfer, Bank Wire.

Invoicing
You may place your order via the internet, by phone or in person. For online orders an Invoice will be sent after your order is complete, please call 310-673-2205 for ordering.

Shipping Information
L.A Virgin Hair Imports uses the United States postal service as their primary shipping company
Orders Ship after 3pm pacific standard time from Los Angeles, Ca.

Shipping Options
Express Shipping (USPS)
Overnight Shipping (FEDEX)(DHL)(UPS)

International Orders
WE SHIP INTERNATIONALLY. We use USPS International shipping to ship outside of the United States.
Back Orders and Turnaround Time If your order is placed on a back order, you will be notified before and after the time of payment. Back orders typically take two to ten but at the most fifteen business days to ship. You also have the option of canceling your order or proceeding. We will not process your order until we receive your decision. You will be notified via e-mail if your order is on back order. Once your order has been processed, you cannot cancel your order.
Unless specified differently by management, all orders are processed the following business day after clearance of payment.
Example: PayPal Method: If you paid your invoice on the 14th, and your payment clears on the 18th, your order will be processed on the 19th.
Bank Wire/ TT: If you wired the find on the 14th and the arrive the 14th, we will begin processing your order on the 15th.
Money Gram- Bank Wire/ TT: If you wired the find on the 14th and the arrive the 14th, we will begin processing your order on the 15th.
All hairs must be fumigated prior to entering the United States.

Returns and Exchanges
Due to the nature of this business, we cannot accept returns on wholesale merchandise unless damaged or incorrect. We will only Exchange incorrect hairs, if you need a sample please order a free one online. If you received a damaged or incorrect item, you must contact us within 5 Business days of receipt.

Custom Orders
All custom orders vary; the time it takes to manufacture your product depends on your order size, the item stock, and your order position. A custom order is defined as an order that has more than one specification, requirement or special manufacturing. All requirements will be handled prior to payment. There is an additional charge for custom orders.
If we are not notified within 5 business days, we can no longer exchange your merchandise.
For a wholesale application, please Contact Stephanie Simmons and confirm that you have read these terms and conditions.
If you are ready to place an order, please call 310-673-2205.


 

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